Frequently Asked Questions

A ride-hailing app built with VivoCabs operates by connecting passengers with drivers through a streamlined digital platform. The system encompasses three primary interfaces: the Passenger App, the Driver App, and the Admin Panel. Here's how these components work together:

• A passenger initiates the ride by selecting the pickup and drop-off locations, choosing the desired vehicle type, and selecting a preferred payment method
• The system notifies nearby drivers of the new ride request. Drivers can accept or decline the request based on their availability and preferences.
• Once a driver accepts the request, the app delivers the necessary ride details and navigation to the pickup location.
• Upon arrival, the passenger shares a unique OTP to confirm the ride, and the driver then proceeds to the destination.
• After reaching the destination, the driver marks the ride as complete. The passenger completes the payment using their chosen method.
• If the payment is made via a digital wallet, the transaction is processed directly through the admin panel, which subsequently disburses the funds to the driver after deducting a predetermined commission.

This integrated approach ensures efficient operation and enhanced user experience for each stakeholder

Yes, VivoCabs enables you to develop a ride-hailing app like Uber. The software encompasses all the essential features and functionalities required to launch a successful ride-hailing app.

VivoCabs is a turnkey ride-hailing software solution that allows you to build a ride-hailing app that meets the diverse requirements of on-demand mobility businesses. Key attributes include:

• 100% White Label
• Lifetime License
• Source Code Ownership
• Fully Customizable
• Highly Scalable
• No Recurring Charges
• GDPR Compliant
• 1 Year of Free Technical Support

Absolutely. VivoCabs is fully customizable, allowing you to add or modify features and functionality to align with your business objectives. However, customization may incur additional costs, and we recommend reaching out for specific details.

Yes, VivoCabs supports the integration of custom payment gateways in addition to the 20+ pre-integrated options available. While our software offers a comprehensive selection of payment gateways to suit a variety of business needs, we recognize that some clients may require unique solutions. In such cases, our team can assist you with the integration process.

Please note that additional charges may apply, depending on the complexity and scope of the custom integration.

VivoCabs employs a robust and modern technology stack to ensure optimal performance and user experience across its ride-hailing apps. The primary programming languages utilized in the development of VivoCabs include:

• PHP 8.1 for Backend Development
• Kotlin 1.6 for Android Applications
• Swift 5 for iOS Applications

This combination of technologies not only ensures that VivoCabs delivers a high-quality, reliable service to our users but also positions us to adapt to future technological advancements.

VivoCabs stands out as a premier solution for developing ride-hailing apps due to its efficient design and quick deployment capabilities, significantly reducing Go-to-Market Time (GTM).

Notable differentiators include:

• Pre-built features that enhance user engagement and provide seamless experiences.
• Support for efficient workflows, simplifying management for operators and drivers.
• Pre-integration with numerous business APIs and over 20 payment gateways to enhance app functionality.
• High performance, GDPR compliance, and scalability.
• Self-hosted software that provides a lifetime license with a one-time payment.
• No hidden or recurring charges.
• Comprehensive after-sales support for customization and operational needs.

No, all costs will be clearly communicated prior to purchase, and there are no hidden charges. Moreover, VivoCabs offers a lifetime license for a one-time payment, ensuring no ongoing costs.

No, VivoCabs is a self-hosted solution that requires only a one-time payment for a lifetime license, with no ongoing subscription fees.

No, there are no geographical restrictions. VivoCabs can be used to launch ride-hailing apps in any part of the world.

Yes, VivoCabs offers a free personalized demo to give you a better understanding of the apps' workflow, features, and functionality. To schedule your one-on-one FREE demo session now, click here.

VivoCabs is designed to empower entrepreneurs and businesses to create ride-hailing applications without the need for coding skills. Moreover, its user-friendly interface and comprehensive support ensure that even non-technical users can manage and operate the apps effectively.

VivoCabs comes pre-integrated with over 20 payment gateways, providing a robust array of options for seamless transactions. In addition to these, we offer the flexibility to integrate custom payment methods tailored to your specific needs. You can either have our expert team handle the integration for an additional fee or leverage your own in-house development team to implement the integration independently.

Here's a list of payment gateways integrated into VivoCabs:

• Stripe
• PayPal
• Razorpay
• Amazon
• Authorize.Net (AIM)
• Paytm
• CahFree
• PayStack
• Citrus Pay
• PayuMoney
• PayuIndia
• PayFort
• Khipu
• EBS
• M-PESA
• PayNow
• 2Checkout
• CCAvenue
• Braintree
• Omise
• DPO
• Yoco
• Mollie

The development timeline for launching a ride-hailing app using VivoCabs typically ranges from 10 to 15 working days. This timeframe includes the necessary stages of design, development, and testing to ensure a fully functional application.

However, it is important to note that this duration may vary depending on the specific level of customization and features required by the client. Projects that demand extensive customizations, advanced integrations, or additional functionalities may require a longer development period.

For a more precise estimate, we recommend discussing your specific requirements with our project management team.

Yes, VivoCabs can be configured for multiple languages according to client requirements. By default, the software offers support for two languages: English and Arabic, facilitating a broader reach and catering to users in various regions.

Certainly! VivoCabs is designed to be highly customizable and can be adapted to serve various niches beyond traditional ride-hailing services. Our software supports a diverse range of market segments, including but not limited to:

• Intercity Transportation
• Standard Ride-Hailing
• Taxi Booking
• Bike Booking
• On-Demand Electric Taxis
• Shuttle Service
• Car Rentals
• Corporate Rides
• Student Transportation
• Luxury Car Hailing

If you have a unique business concept that falls outside these categories, we encourage you to contact our team for tailored support and guidance in developing your solution.

VivoCabs offers a comprehensive range of integrations designed to enhance the functionality and user experience of your ride-hailing app. These integrations include:

• SMS Gateway Services that allow seamless communication with users. Clients can choose from options specific to their region, with default integrations including Twilio and Kudi SMS.
• Google Cloud APIs to provide essential location-based services. Key integrations include Distance Matrix, Google Directions, and Places.
• Firebase Cloud Messaging (FCM) integrated for push notifications, ensuring timely updates to users and drivers.
• Support for over 20 payment gateways, enabling secure and diverse payment options for users.

These integrations collectively provide a robust framework for building a fully functional and user-friendly ride-hailing app, tailored to meet the specific needs of your business.

VivoCabs is meticulously designed to cater to the diverse needs of all stakeholders involved in the ride-hailing ecosystem. Our software encompasses a comprehensive suite of features designed to deliver a seamless experience for passengers, drivers, and admins alike. Key features include:

Passenger App:

• Quick Login
• Ride Bidding
• Vehicle Selection
• Fare Estimator
• Real-Time Tracking
• Tip The Driver
• SOS Alerts
• Share & Earn

Driver App:

• Seamless Registration & Verification
• Availability Toggle
• Advanced Navigation
• Ride Requests & Comprehensive History
• Subscription Packages
• Digital Wallet
• Initiate Payout
• Ratings & Reviews

Admin Panel:

• User Management
• Vehicle Categories
• Manual Ride Booking
• Commission Management
• Geo-Fencing
• Subscription Order Management
• Fare Management
• Reports & Analytics

This holistic approach ensures that every app built with VivoCabs meets the highest standards of functionality and usability, catering to the needs of all users while supporting your business objectives.

For a comprehensive overview of all features, please refer to our detailed documentation.

Yes, VivoCabs adheres to GDPR regulations, prioritizing the protection and security of user data. We implement robust data management practices to ensure that all personal information is handled responsibly and in accordance with the highest standards of privacy and security.

Yes, VivoCabs offers the source code for both its Android and iOS ride-hailing apps. However, this is available for an additional cost. For further details, please reach out to our team.

Yes, VivoCabs includes a built-in fare estimator that calculates and displays an estimated fare upfront, based on the selected vehicle type and ride details. This transparency ensures passengers have a clear understanding of costs before confirming their booking, fostering a sense of trust and reliability among its users.

Yes, VivoCabs includes rental packages for both hourly and daily bookings, ideal for passengers needing extended intra-city travel. These structured packages cater to various travel needs, offering convenience for those requiring a vehicle for longer durations, whether for business meetings, tours, or personal errands.

To accommodate diverse user preferences, VivoCabs supports a range of payment options, including credit and debit cards, bank transfers, cash, and digital wallets. This variety ensures a smooth and flexible payment experience for passengers, allowing them to choose the method that suits them best.

VivoCabs includes a 'Share & Earn' referral program that rewards passengers for referring the service to others. By sharing the app with friends or family, users can earn incentives when their referrals successfully complete a ride. This not only encourages brand growth but also provides passengers with a tangible benefit for promoting the service.

Yes, VivoCabs utilizes advanced Google Maps integration, allowing passengers to track their driver's real-time location as they approach the pick-up point. This feature provides users with live updates on their driver's route and estimated time of arrival (ETA). By having access to this information, passengers can better manage their time, ensuring they know exactly when their driver will reach them, offering both convenience and peace of mind.

Safety is a paramount concern for VivoCabs, and the app includes several robust features to ensure passenger security. For instance,

• The ride can only commence when the passenger provides a unique One-Time Password (OTP) to the driver. This verification step helps prevent unauthorized trips.
• Additionally, the app features real-time location tracking, enabling passengers to monitor their journey closely.
• In case of emergencies, passengers can send alerts to pre-designated contacts with an in-app SOS button including detailed ride information, and the passenger's current location.

These layers of security thus ensure passengers feel safe during every ride.

For package deliveries, passengers can select the dedicated delivery option in the app. They are required to provide both sender and receiver details, including locations and contact numbers. This streamlined process allows for convenient package deliveries within the city, making VivoCabs a versatile solution for more than just passenger transportation.

Yes, package deliveries through VivoCabs are subject to specific size and weight limitations, with a maximum weight of 5kg. However, this may vary based on admin updates.

For additional information regarding acceptable dimensions, passengers should refer to the app's detailed guidelines, ensuring the delivery complies with the app's standards.

Passengers can easily tip their driver through the app once their ride is completed. After rating the service, they will have the option to add a tip, either by selecting a pre-set amount or entering a custom value. However, tips are completely optional but appreciated!

No, tips are not included in the fare calculated for the ride. They are considered a separate gesture of appreciation and are provided at the passenger's discretion after the ride is completed.

When booking a ride, passengers are presented with a variety of vehicle options based on their location. They can review the available categories, which differ in terms of size and features, and select the one that best fits their travel needs before confirming the ride.

Yes, each vehicle type has specific limits on passenger capacity and luggage. These details are displayed during the vehicle selection process, allowing passengers to choose the most suitable option based on their group size and luggage requirements.

Yes, passengers can view their assigned driver's rating prior to the ride. This rating is based on feedback from previous passengers and reflects the driver's service quality. This feature promotes transparency, allowing users to make informed decisions about their ride based on the experiences of other passengers.

If passengers encounter any issues during their ride, they can report their concerns directly through the app’s support feature. The admin team will review the complaint and provide a prompt response, ensuring any issues are addressed efficiently.

Yes, VivoCabs has a comprehensive driver verification process. This includes background checks and document verification to ensure that all drivers meet safety and quality standards before they can operate on the platform.

Absolutely! VivoCabs provides drivers with the ability to rate their riders and provide feedback on the ride experiences. This rider rating feature empowers drivers to share their observations and report any problematic behavior. By enabling drivers to voice their experiences, VivoCabs promotes accountability and fosters a culture of respect between drivers and riders.

Yes, drivers have access to a detailed ride history, allowing them to track their earnings, analyze trip patterns, and maintain accurate records for financial management.

Driver safety is paramount. Thus, the software is designed with the well-being of its drivers in mind, incorporating an SOS button directly within the app. This feature allows drivers to quickly alert emergency contacts or the support team in case of any unforeseen circumstances or emergencies. When activated, the SOS function transmits critical information, including detailed ride information and the driver's current location, ensuring that help can be dispatched swiftly.

By prioritizing safety through such features, VivoCabs aims to create a secure working environment for drivers, fostering their confidence and peace of mind while on the road.

Subscribing to a plan offers several benefits, including discounted commission rates, allowing drivers to retain a larger portion of their earnings. Additionally, subscribers can gain access to priority support and premium features. The tiered subscription structure means that as drivers progress to higher packages, they unlock even more exclusive benefits that enhance their overall experience on the platform. This approach not only incentivizes drivers to subscribe but also contributes to their long-term success.

Yes, drivers have the flexibility to cancel their subscriptions at any time. This ensures that they can adjust their plans based on their personal and financial needs without facing penalties.

VivoCabs recognizes the importance of flexibility in a driver's work schedule, which is why it incorporates an intuitive in-app availability toggle. This feature allows drivers to toggle their availability based on their preferences, making it easier for them to balance work and personal commitments. Additionally, the system is optimized to assign rides based on real-time availability, ensuring that drivers can maximize their earning potential without unnecessary downtime.

This flexibility not only enhances driver satisfaction but also allows them to work in a manner that suits their individual lifestyles, ultimately leading to a more engaged and productive workforce.

VivoCabs offers drivers a diverse range of earning opportunities through various service modules. Drivers can select the types of services they wish to provide (such as ride-hailing, courier services, or more), allowing them to tailor their work to their preferences and skills. By granting permissions for specific services, drivers increase their chances of receiving relevant ride requests, which enhances their overall income potential. This flexibility ensures that drivers can maximize their earnings based on market demand and their availability.

No, drivers can initiate payouts at any time without restrictions. This feature provides drivers with the flexibility to manage their earnings according to their financial needs.

VivoCabs offers several subscription packages, including Bronze, Silver, Gold, and Diamond tiers. However, the packages are subject to change at the discretion of the admin, allowing the ride-hailing app to adapt to market conditions and driver feedback.

The advanced navigation features within VivoCabs include real-time traffic updates, optimal route suggestions, and lane guidance. These tools are designed to enhance the efficiency of each trip by helping drivers avoid congested areas and select the quickest paths to their destinations. By providing accurate and timely navigation information, VivoCabs enables drivers to reduce travel time, improve fuel efficiency, and enhance the overall passenger experience. This focus on efficiency contributes to higher satisfaction ratings from both drivers and riders.

In the context of its courier services, VivoCabs emphasizes driver safety through rigorous package screening and compliance checks. Drivers are encouraged to report suspicious packages and can contact support if they suspect illegal items, ensuring a secure environment for their deliveries.

VivoCabs provides complimentary technical support for a duration of one year, covering specific types of issues to ensure optimal performance. This support includes assistance with:

• Scripting/programming errors/bugs
• Logical Bugs/Calculation related errors/bugs
• Connection errors/API Integration Errors

However, this support is not available in case of any errors/bugs due to external entities. For further details on our support services, please click here.

Yes, VivoCabs is designed with flexibility in mind, allowing for the integration of additional APIs to enhance the functionality of your ride-hailing app.

The costs for these integrations can vary depending on their complexity and the resources required. We encourage you to discuss your specific needs with our team to get a detailed understanding of any potential expenses.

Yes, VivoCabs comes equipped with detailed documentation and user manuals. These resources are designed to assist users with the setup, configuration, and effective utilization of the apps, ensuring a smooth onboarding experience and ongoing support for users at all levels.

No, VivoCabs is committed to pricing transparency. There are no hidden installation costs post-purchase unless you opt for additional customizations or integrations beyond the standard package. We aim to provide clarity in our offerings to help you make informed decisions.

Yes, VivoCabs recognizes the importance of continued support. After the initial free support period, we offer ongoing assistance and guidance if needed.

Please note that this support is available at an additional cost, and we encourage you to reach out to our team for more information on how we can assist you further.

Certainly. VivoCabs is built to facilitate seamless integration with your existing systems, ensuring a cohesive operational framework. For any further information regarding such, you can contact our team.

Yes, VivoCabs is highly customizable and supports full localization for specific geographic regions. This includes the ability to adapt to local currencies, languages, and regional settings, ensuring that the apps meet the unique requirements of your target audience and enhance user experience.

The VivoCabs admin panel offers a high degree of customization for branding elements. Admini can dynamically adjust colors, logos, and overall user interface settings to align with their brand identity. This flexibility allows you to create a tailored experience that resonates with your users.

No, VivoCabs is designed to scale with your business, supporting an unlimited number of user profiles and transaction records. This capability ensures that as your operations expand, the platform remains efficient and capable of handling increased activity without compromise.

Yes, VivoCabs integrates a digital wallet in the ride-hailing apps that allow for convenient and secure transactions. This functionality enhances the user experience by streamlining payment processes and ensuring that financial interactions are both efficient and safe.

To deploy VivoCabs effectively, the following server requirements must be met:

• Supported Operating Systems: Linux (x86, x86-64)
• Supported Web Servers: Apache versions 2.2.x to 2.4.x, and Nginx version 1.14.x
• PHP Compatibility: Versions 5.6/7.x

For further details on server requirements and deployment procedures, please refer to our technical documentation.

Yes, VivoCabs supports commission-based models, enabling collaboration with individual drivers or taxi companies. This flexibility allows you to structure partnerships that can drive revenue and enhance service offerings tailored to your market needs.

No, there are no minimum fleet size requirements for using VivoCabs. The software is designed to accommodate businesses of all sizes, allowing you to scale your operations seamlessly as your fleet grows.